Privacy Policy

Horizon Homes Property Management

Effective Date: 16 September 2025

At Horizon Homes Property Management (“Horizon Homes”, “we”, “our”, “us”), protecting your personal information is central to the way we operate. Whether you are a landlord, tenant, contractor, or website visitor, you can trust that we handle your data lawfully, responsibly, and with respect. This Privacy Policy sets out how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Horizon Homes Property Management is a family-run lettings and management business with offices in London and the North East of England. We act as the Data Controller for the information we hold about you. Contact details: - Email: Info@horizonhomesPM.com - Telephone: 020 3468 9106 - Registered Address: 20 Wenlock Road, Central London, N1 7GU

2. Information We Collect

We may collect and process the following types of personal data: - Tenants: full name, date of birth, contact details, identification documents, employment and financial details, references, and guarantor information. -Landlords: full name, contact details, bank details for rent payments, proof of property ownership, compliance documents, and tax details where required. - Contractors/Suppliers: business contact details, professional qualifications, insurance documents, and payment information. - Website Visitors: IP address, device/browser data, enquiry form details, and communications history.

3. How We Use Your Information

We will only process your information where there is a lawful basis under data protection law. These include: - Contractual necessity – to manage tenancies and contracts. - Legal obligation – to comply with laws such as Right to Rent checks, deposit protection, and HMRC reporting. - Legitimate interests – to operate our services efficiently and communicate effectively. - Consent – where you have agreed to marketing communications. Examples include tenant referencing, deposit protection, compliance inspections, maintenance arrangements, and communication with landlords and tenants.

4. Data Security and Storage

We implement robust security measures to protect your information, including encrypted digital systems, restricted staff access, and secure file storage. We typically retain data for six years following the end of a tenancy or contract, unless a longer period is required by law.

5. Sharing Your Information

We do not sell personal data. Information may be shared with trusted third parties, including: - Referencing and credit check agencies. - Deposit protection schemes. - Contractors and maintenance providers. - Local authorities, regulatory bodies, or law enforcement where legally required. - Professional advisers such as solicitors and accountants. All third parties are required to protect your information and only process it for the intended purpose.

6. Your Rights

Under UK GDPR, you have the following rights: - Access: request a copy of the information we hold about you. - Rectification: correct inaccurate or incomplete information. - Erasure: request deletion where no longer necessary. - Restriction or objection: limit or object to certain processing. - Data portability: request your data be transferred to another provider. - Withdraw consent: opt out of marketing communications. To exercise these rights, please contact us using the details in Section 1.

7. Website and Cookies

Our website may use cookies to improve performance, analyse traffic, and enhance user experience. You can disable cookies in your browser, though this may affect site functionality.

8. Policy Updates

We may update this Privacy Policy periodically. The most current version will always be published on our website.

9. Complaints

If you have concerns about how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): - Website: www.ico.org.uk - Telephone: 0303 123 1113